Frequently Asked Questions
Resolve here your doubts
HOW TO PLACE AN ORDER
Send us an email to email@example.com with the details of your order and we’re answer you with your custom quote.
¡Our cats will contact you back in 24-28h!
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We do our best to finish all the order ASAP.
Our process time goes from 24h for single t-shirt or tote-bags order to 15-20 days for acrylic charms with epoxy finish.
We can offer you an estimated delivery date before you place your order.
We send to everywhere around the globe. 72h for the most places in Europe.
WHICH PAYMENT METHOD ARE AVAILABLE?
We accept PayPal and bank transfer.
PayPal payments has an extra fee.
How can I contact?
WHERE'S YOUR WORKSHOP?
Our workshop is placed in Reus, Tarragona.
HOW DO I SET UP MY FILES?
You can download the template of every item in it’s info page.
Prepare your files with transparent background in .psd, .png, .ai o .pdf format, 150ppp minimum and real size.
If you need some extra aid, you can send us a mail to firstname.lastname@example.org and we’ll be glad to assist you!
I want to do acrylic charms, which finishes do you offer?
Gloss varnish finish – Gloss varnish cover that protects and enhances your design, slight relief, included in the base price.
Epoxy finish – Bi-component resin cover. It adds a thicker solid relief with a shiny effect over your design.
Epoxy glitter finish – Same epoxy resin but with sparkling glitter powder.
I want to make t-shirts and totebags. What techniques do you use?
We work the following types of printing:
White toner transfer: transfer printed on a layer of white toner that acts as a base, with which the finish is less rough than the traditional transfer. It has no shape limitations and is more resistant to washing than the traditional transfer.
It’s still a technique that leaves “relief” on the garment, does not allow transparencies and requires care when washing (worn inside out, 40º maximum, do not iron directly on the drawing) so that it does not spoil, making it ideal for short runs or very complicated designs to do with other techniques.
Vinyl – Ideal for single color designs, with special colors (metallic, glitter, neon …) and simple designs.
Sublimation – It’s a technique used to custom or print 100% polyester white garments. The design is printed with special inks and during the sublimation process, the ink penetrates the surface of the polyester and chemically melts with the fabric. It has the advantage that it don’t feel to the touch, it doesn’t weigh, doesn’t cause perspiration and you don’t have to worry that it will go away with the washes. In addition, you can add as many colors as you want, as it is printed with an inkjet printer, thus forgetting about photoliths, plates, etc … Its only drawback is that it can only be applied on 100% polyester garments. Maximum print size: A4
Any other doubts? Contact us!
Can’t find the item you’re looking for? Reach us and our cats will answer you back in 24-48h.